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Privacy Policy

This Privacy Policy discloses the privacy practices for Pacific Bookstores Pte Ltd and / or its related entities, affiliates and subsidiaries (individually and collectively, "Pacific Bookstores"). For the purpose of this Policy, "we", "us" and "our" refers to Pacific Bookstores.

Pacific Bookstores knows that you care about how information about you is used and shared, and we appreciate that you trust us in doing so carefully and sensibly. By visiting www.pacificbookstores.com and www.pacificeshop.com, you are accepting the practices described in this Privacy Policy.

Commitment to Privacy

Your privacy is important to us. To safeguard your privacy, we provide this notice notifying you of the following:

  1. Our online information practices
  2. What choices are available to you regarding the use of your data
  3. What information is being collected from you through the website, how it is used and with whom it may be shared
  4. The security procedures in place to protect the misuse of your information
  5. How you can correct any inaccuracies in the information
  6. Communications from www.pacificbookstores.com and www.pacificeshop.com

Collection of Personally Identifiable Information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users register for an account with Pacific Bookstores, place an order, and in connection with other activities, services, features available on our sites. Users may be asked for, as appropriate, name, email address, billing and shipping address, phone number, and credit card information (for payment processing). We will collect personal identification information voluntarily submitted to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

Access to and control over information

Out of respect for the privacy of our users, you may opt out of any future contacts from us. This can be done at any time by contacting us via the e-mail address or phone numbers given on our website or by clicking here with regards to the following:

  • Change / correct any data we have obtained from you
  • Delete any data we have about you
  • Express any concern you have about the use of your data

How Data is used?

Data is basically collected in order to provide services, personalize and improve our services to you as a user and your experience with us.

Personal Data collected by Pacific Bookstores may be used in the following:

  • Fraud Protection and Compliance with Law
    In our sole discretion, we may disclose any information including personally identifiable information when deemed necessary. This is done to comply with any applicable law, regulation/s, legal process/s or governmental request. In such cases, personally identifiable information may be shared with other companies and organisations for credit fraud protection and risk reduction.
  • Order fulfillment
    For orders to be fulfilled, we request all users to provide accurate information (Contact and Card Information) from you in an order form. The information is used for billing and order fulfilling purposes, and you may be contacted if we have trouble processing your order.

    Information collected on our sites will not be sold, shared or disclosed to any third party organisations for their use in marketing of products or services to you without your consent. This is exclusive of our partnered courier companies used during order fulfillment, which will be provided access to personally identifiable information needed, strictly to perform their functions.
  • Improvement of Service Standards
    From time to time, surveys or questionnaires may be posted. Data will be used to conduct market research, user profiling and statistical analysis. By opting to participate and submitting personally identifiable information with respect to the aforementioned events, you consent your disclosure of personally identifiable information to any third parties (If applicable).
  • Communications
    When creating an account, it is automatically indicated in your account that promotional information (such as news about our products, services and events) from Pacific Bookstores.

    You may choose to opt out of receiving communications from Pacific Bookstores at the point of creating an account. Otherwise, you may also switch preferences by clicking here or by clicking the "unsubscribe" link at the bottom of any newsletters you have received from us.

Security procedures in place to protect the misuse of information

At Pacific Bookstores, protecting our customer's information is of top priority. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. To prevent unauthorized access and to ensure the validity of information, Pacific Bookstores have put in place proper procedures, and electronics to safeguard information we have collected.

The sites (www.pacificbookstores.com) and (www.pacificeshop.com) uses a certified Secure Socket Layer (SSL) encryption to ensure the privacy and security of sensitive information transmitted online. Information (Such as credit card details) are encrypted and transmitted in a secured manner. Note that there is no 100% guarantee that data transmission over the internet is secure.

Session Variables

We use Session variables, or object to store information needed for a particular user session. Session variables facilitate a user's movement between pages without having to key in information again for a smooth user session experience.

The sites under Pacific Bookstores uses an interface which is called the Session object where a unique cookie is created for each user. The cookie, which then is sent to the user's computer contains information and allows the identification of users.

The server creates a new Session object for each new user, and destroys the Session object when the session expires.

Linkages to other websites

Pacific Bookstores is not responsible for the Personal Data policies (including Personal Data protection and cookies), content or security of any third party websites linked to the www.pacificbookstores.com and www.pacificeshop.com. We encourage you to read the privacy policies and practices of other websites you may visit.

Rights to amend policy

Pacific Bookstores reserves the right to amend the Privacy Policy at any time and will place any amendments on its sites.

Governing Law

This Policy is governed by and shall be construed in accordance with Singapore law including without limitation the provisions of the Evidence Act (Chapter 97), Electronic Transactions Act (Cap. 88) and the PDPA, without giving effect to any principles of conflicts of law. You agree to submit to the non-exclusive jurisdiction of the Singapore courts.

Version: July 2015